Policy -

Policy

Booking Conditions of Halong Glory Cruises

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with Intrepid. We strongly recommend that you also read the Trip Notes relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.

1. Validity

Dates, itineraries and prices are valid from 01 January 2012 until 31 December 2012. Beyond 31 December 2012 dates, itineraries and prices are indicative only.

2. Deposit requirement

You are required to pay a non-refundable deposit of 70 % for your booking to be confirmed (please note that special deposit requirements apply for some trips). If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.

3. Acceptance of booking and final payments

Acceptance of your booking will be confirmed by us in writing. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled. In addition to the trip price you may also be required to pay a kitty as specified for the trip you are taking.

CANCELLATION POLICY IN CASE OF FORCE MAJEURE

Indochina Legend or GloryCruiseHalongBay.Com are committed to provide you with a simple and efficient refund policy. This policy is to be applied as following reasons:

-          The bad weather condition

-          The order of local authority

-          Emergency situations

Indochina Legend and GloryCruiseHalongBay.Com have the right to cancel the tour immediately and we will refund you a specific amount as below mentioned.

Indochina Legend and GloryCruiseHalongBay.Com will have the right to cancel refund in case of on fare claiming.

In case of direct booking through Indochina Legend or GloryCruiseHalongBay.Com we will process the refund in cash immediately when visiting our office Suite 514. 4F Building, Trung Hoa Street, Hanoi, Vietnam. If you do not come to our office, we will process the refund by bank transfer in 10 days after notice approval from Indochina Legend or GloryCruiseHalongBay.Com’s Customer Support and full bank information from you.

In case of direct booking through Indochina Legend’s authorized Travel Agents or Hotels in Vietnam, they will process the refund immediately when visiting their offices.

Cancellation refund is only valid for the services organized by Indochina Legend or GloryCruiseHalongBay.Com. Other services organized by you are NOT refundable.

A.For Alova Gold Cruises Halong 2 days 1 night tour

1

Be cancelled before arriving Halong harbor: Charged 0% /person

2

Be cancelled  at Halong harbor without lunch: Charged 30%/person

3

Be cancelled  at Halong harbor with lunch: Charged 40% /person

4

Be cancelled  when the customer already on board: Charged 100%

 

Note: Be cancelled before arriving in Halong harbor or at Halong harbor, agreed to join Halong 1 day tour (only applied when 100% customer’ agreement): Charged 42%/person

 

B.For Glory Cruises Halong 3 days 2 nights tour

1

a. Be cancelled before arriving Halong harbor: Charged 0 USD/person

2

b. Be cancelled  at Halong harbor without lunch: Charged 25%/person

3

c. Be cancelled  at Halong harbor with lunch: Charged 30% /person

4

d. Be cancelled  when the customer is already on board and at the first day of tour: Charged 45% /person

5

e. Be cancelled  when the customer is already on board and at the second day of tour: Charged 65% /person

6

f. Be cancelled  when the customer is already on board and at the third day of tour: Charged 100% /person

 

Note: Be cancelled before arriving in Halong harbor or at Halong harbor, agreed to join Halong 1 day tour (only applied when 100% customer’ agreement): Charged 26%/person

C.For Glory Cruises Halong 1 day

1

Be cancelled before arriving Halong harbor: Charged 0%/person

2

Be cancelled  at Halong harbor without or with lunch: Charged 60%/person

3

Be cancelled when the customer is already on board Charged 100% /person

 

Note: Be cancelled before arriving in Halong harbor, agreed to join Hoa Lu - Tam Coc 1 day tour (only applied when 100% customer’ agreement): Charged 88%/person

     
     
     
     

If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
* 60 days or more prior to departure, we will retain the deposit;
* between 30 and 59 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
* less than 30 days prior to departure, we will retain 100% paid by you in connection with the booking.
Note that more lenient cancellation conditions apply to some of our Short Break Adventures - please ask your booking consultant for details. Different fees may apply to airline tickets depending on the carrier being used. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances.
If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.

Pick up policy for Glory Cruises

 

Please note that our cruise tour price is included transportation Hanoi – Halong – Hanoi but there are some cases as below:

1. If you stay in a hotel/residence in the Hanoi Old Quarter – Hoan Kiem dist, We will pick up from your hotel/residence to Halong bay and return. Pick up time is 7.50 am – 8.30 am. Please let us know your hotel/residence name and address.

2. If you stay in a Hotel/residence is in Hanoi but located outside of Hanoi Old Quarter, Hoan Kiem dist., Please kindly come to our office on the day of departure to meet our guide then start to Halong bay.  Meeting time is 7.45 am.

3. If you want to start our tour from Halong Bay city. The meeting point is Hai Au - BMC Restaurant at Bai Chay Port, Halong Road, Halong City – in front of Bai Chay Port. You can ask the restaurant manager for our cruise embark information and identify themselves. You are expected to meet our guide at 12:15 – 12.30 PM then get on our cruise.